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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Maurice Stevens

Maurice Stevens

January 13, 2025

5  out of  5
rating by Maurice Stevens
"Dawn Hines is great at what she does! She is always personable and understanding to my concerns. 13 years in I know my family and my property are in good care if something happens!"
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kristen fahey

January 10, 2025

5  out of  5
rating by kristen fahey
"Dawn has been my agent for over 25 years. She is the very best! She is Always there when we need her to explain or answer any questions. She will treat you like family."
Profile photo of Mark Wallace

Mark Wallace

January 9, 2025

5  out of  5
rating by Mark Wallace
"Dawn Hines is the consummate professional with stellar customer service. I have known her for more than twenty years and referred many clients to her over the years that she has provided excellent service to. I have never received a complaint. And now she provides insurance services to me and my wife. We couldn't be happier with Dawn as our insurance representative."
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Debbie Beyer

January 8, 2025

5  out of  5
rating by Debbie Beyer
"Dawn is always very helpful & efficient at returning my calls!"
We responded:
"Hi Debbie, Thank you for these kind words. It is two part..I love what I do, and you are great to talk to as well. Thank you for allowing me to be your agent for nearly 20 years. Happy New Year Debbie. "
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Jackie Lance

May 10, 2024

1  out of  5
rating by Jackie Lance
"She never called me back with a quote. I wanted to support."
We responded:
"Hi Jackie, I apologize for this experience. You were so kind when we talked. I was in my car and it totally got by me. This is not the experience I would like us to have. We spoke so candidly about things going on in life. This is my fault, and I would love to earn your business. Please call me at 708 841 7000. I would definitely love to be your agent. Again, I apologize. "
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Curtis Hobson

November 30, 2023

5  out of  5
rating by Curtis Hobson
"Ms Hinds was very friendly w a great attitude n very polite in professional aswell n very knowledgeable of insurance n the Rate's of State farm n she answered all my Questions an Concerns aswell .. Mr.Hobson"
We responded:
"Curtis , Thank you so much. It was equally awesome working with you! I appreciate your trust. "
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Brett Horton

November 27, 2023

5  out of  5
rating by Brett Horton
"She is a very special agent always cheerful and helpful. One of State Farm’s Best"
We responded:
"Hi Brett, Thank you so much Brett. It is so easy working with the awesome people like you that call my office. It was so kind of you to leave this review. "
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Quentin Drew

June 7, 2023

5  out of  5
rating by Quentin Drew
"Appreciate the assistance and knowledge received about auto insurance for my son. I can say this is one state farm agent who cares"
We responded:
"Quentin, Thank you very much for this review. I am appreciative of parents that help in the process. Let me know if you need anything further. I do care Quentin. Thank you so much."
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Dulla

May 20, 2023

5  out of  5
rating by Dulla
"Excellent customer service very kind and considerate, and always very professional. Thank you Dawn Hines for always being there when I needed your help. Sincerely Mr.Brown"
We responded:
"It is always great when you realize that people take the time unsolicited to leave reviews. I could not be more happy. That was so kind. I am all smiles. Let me know if you need me further. "
Profile photo of Mrz Q Carter-Hudson

Mrz Q Carter-Hudson

May 19, 2023

5  out of  5
rating by Mrz Q Carter-Hudson
"Dawn Hines was nothing short of being professional, efficient and wasted no time and getting my insurance needs met.. Again I am so appreciative and it was a pleasure working with you. Dawn Hines is highly recommended 😁"
We responded:
"Thank you so much. This year was so busy that I am late in responding to these reviews. But trust me I appreciate them just as much. It is so awesome for you to leave this for me. Thank you kindly. If I can help you further, please do not hesitate to call. "
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Kim Gaters

May 9, 2023

5  out of  5
rating by Kim Gaters
"Dawn was very helpful reviewing my current coverage and tips to lower my premiums. I highly recommend her for protecting home and auto."
We responded:
"HI Kimmie... Thank you my friend and customer. You are my big supporter. Thank you for this review, the referrals and the kind words. You are such a gem. Happy Holidays my friend and fellow SetonSis. "
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Sharlene Tucker

April 13, 2023

5  out of  5
rating by Sharlene Tucker
"I appreciate the care you have taken to provide me the best service possible!"
We responded:
"Sharlene, You have been with me the entire time that I have een an agent. You are consistently pleasant. We have become friends and I love it when that happens. I am late responding to my reviews but I am grateful just the same. Thank you for your loyalty Sharlene. i am smiling at this review knowing it came from my long-time customer and friend. Happy Holidays. "
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chris mizner

February 14, 2023

5  out of  5
rating by chris mizner
"Dawn Hines has been my agent for close to 20 years (if not more). She is a top notch agent and ALWAYS answers my questions or takes care of an issue immediately. If you’re looking for a truly professional agent, give her a call. You will not be disappointed by her quality service. If I could give her 20 stars I would. The best."
We responded:
"Hi Chris, We talked after this review. You and your family have been so loyal to our agency. Thank you, a million times. Also, who couldn't be nice to a person as pleasant as you and your family. Happy Holidays. Please give your mom my best and thank you again Chris. "
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p carr

February 13, 2023

5  out of  5
rating by p carr
"Friendly and caring."
We responded:
"Thanks Patrick. You have been with our agency and omapny a long time. We do not take that for granted. Thanks again Patrick ."
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John Martin

January 25, 2023

5  out of  5
rating by John Martin
"Dawn Hines has been my family and I agent for over 20 years now. She is absolutely amazing. She’s very knowledgeable, understanding, and personable. You talk about a person with passion for the work she does it would be her. Thank you for all that you do and keep up that great customer service. We appreciate you."
We responded:
"John, thank you so much!!! Please dont take my untimeliness in responding to your review as it not being importance. It definately is. I appreciate you guys and thank you so much for always having kind words for and about me. That means everything. It is such a pleasure to serve you guys. Thank you again."
Profile photo of Chelsea Smith

Chelsea Smith

December 27, 2022

5  out of  5
rating by Chelsea Smith
"When working with Dawn not only will you get a knowledgeable agent with the lost art of exceptional customer service that genuinely cares, but you’ll also get a friend like family! The best to ever do it! Thanks Dawn for all you do! Highly recommended!"
We responded:
"Thank you Chelsea. I missed this comment. You rock Josie..LOL . ( Private Joke)"
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Dena Anderson

December 24, 2022

5  out of  5
rating by Dena Anderson
"She’s the best , she really cares about her customers and always answers my questions. She’s super knowledgeable!!"
We responded:
"Thank you Dena. I do care about my customers and I love the way you guys care about me in return. I love what I do. Thank you for everything. "
Profile photo of Tanisha S. Stone

Tanisha S. Stone

December 23, 2022

5  out of  5
rating by Tanisha S. Stone
"Dawn Hines truly cares about her customers. Never hesitates to answer any questions I may have. Customer service is always top notch. I never feel like I'm a bother. I appreciate her knowledge and expertise as well!"
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Jade Pratt

December 23, 2022

5  out of  5
rating by Jade Pratt
"Where do I start when it comes to the amazing Dawn S. Hines :) She's very welcoming, knowledgeable, and has the BEST customer service! Dawn, cares for her customers as if they're her own family and always has!"
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Riette Woods

December 21, 2022

5  out of  5
rating by Riette Woods
"I Love her she takes the time to call you Even on the days she's not working very sufficient And cares about her customers thank you for being the best State Farm agent"
Profile photo of Yosmin Dabbs

Yosmin Dabbs

December 21, 2022

5  out of  5
rating by Yosmin Dabbs
"Dawn Hines is the most professional, courteous and friendly agent I've encountered. She is very considerate of her customers. Everytime I had a problem with my auto, getting it towed and/or repaired Dawn took care of it. She is the best!!!!!"
We responded:
"Hey Yos... you are an awesome customer. I miss your visits to the office ! You brought amazing energy right in the door with you!!! Thanks for giving me the privilege of being your agent. :)"
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Oliver Madison

December 20, 2022

5  out of  5
rating by Oliver Madison
"I have been with Dawn for years and received nothing but the best services. I would highly recommend her for your insurance needs. Oliver"
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Makaila Ware

December 16, 2022

5  out of  5
rating by Makaila Ware
"If was a blessing that Agent Hines could answer my millions of questions. She was so patient. Her energy is the best. I highly recommend!"
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Dominique Childs

December 9, 2022

5  out of  5
rating by Dominique Childs
"Dawn is the absolute best! She’s always available to answer any and every question. Dawn cares about my family and keeping us safe. She takes the time to review my policies, often and helps me make the best decisions with my budget in mind. If you’re looking for an agent that’s family-oriented, knowledgeable, and efficient, Dawn Hines is the agent for you."
We responded:
"Dominique....Thank you young lady. It has been a pleasure watching you grow into adulthood. You are so pleasant and responsible. Thank you for your business. Thank you so much. "
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Kevin White

December 9, 2022

5  out of  5
rating by Kevin White
"More than an agent ❤️ family"
We responded:
"Yes we are! Thanks for being my customer Kev. Thank you for constantly promoting what we do. :)"